Returns & Exchanges

At JOY, we want you to love every piece you wear, which is why we offer a hassle-free 30-day return policy for all unworn fashion items. If your purchase isn't a perfect fit, we are here to help you find your joy with an easy exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.